Customer Testimonials

If you’ve had a great experience with Rite Way Heating, Cooling & Plumbing, we want to hear about it!

AC Split System

Read Our Reviews!

Rite Way is Tucson Arizona’s preferred heating and air conditioning provider. We offer unmatched experience, value, and quality of service. Our customers in Tucson know that Rite Way does it right, every time!

Don’t just take our word for it, read what our customers are saying…

 

“Rite-Way just installed a split HVAC system in our home. I chose them after extensive research, because of their excellent reviews and their long history in business. Finally, Kevin and Richard were able to seal the deal because of their professionalism and product knowledge. They really did their homework before recommending the best system for our home and stood out from their competitors, earning my trust and confidence.

The installers, Matt, Dave, Rick, and Tyler were professional, courteous and most importantly demonstrated they had the knowledge, commitment and expertise to get the job done right and they did. They did not cut corners and dealt effectively with some complex retrofit issues.

All representatives of Rite-Way had positive attitudes and seemed very happy in their profession which is rare these days and reflects positively on owners/management. I could not be happier. If you are going to do it – do it the Rite-Way!”

-Cheryl R, Tucson, Google Review

 

Tucson AZ New AC System
Our goal is a thrilled customer on every job. Click to read this recent letter we received.

 

“I am quite satisfied with the annual service on my A/C furnace gas pack by Brandon Goza. He seemed very thorough, competent, polite and professional; opening the top of the unit to see inside for any visible problems and even removing some components for cleaning and inspection. From what I could tell, he spent enough time to inspect all that needed inspecting. I have had this unit for three years now and the last service technician from a different company (which was also the first after the installation of the system) I had out for the annual check-up did far less than Brandon. In fact, it was during the summer months and he only checked the A/C portion of the system. As a side note, I spent 20 years in the service industry, installing and servicing electronic alarm systems. So I am no stranger to customer service. Brandon was a pleasure to interact with.”

-Edward C, Tucson, Google Review

 

“We’re very satisfied with our new system. From initial contact through to the final inspection and sign off, Rite Way’s performance was top-notch. Our estimator listened to what we wanted and put together a package that met all of our requirements. There was no pressure, no attempts to up sell and the end result was a very good system at a very good price.We would definitely recommend Rite Way.”

-Steve B, Tucson, Google Review

 

“I just wanted to drop you guys a line……ONE HELL OF A GREAT JOB! The smell problem we were having at El-Rio golf course has been plaguing The City of Tucson for over 20 some odd years. No one has been able to eliminate it. You guys have a great team member that is very knowledgeable and knows his craft. I appreciate your effort in solving this matter GOOD JOB BRYCE, HIS CREW, AND RITE WAY PLUMBING!!!!!!.”

-Letter From Manager of El Rio Golf Course, Tucson

“We just had a new Trane air-conditioning system installed by Rite Way and we are extremely pleased with how the whole process went. From estimate, to system acceptance to scheduling and to installation, everything went without a hitch. Rite Way provided a better, more efficient system for a lower cost than two other companies I received bids from. The install guys were very professional, clean and did their job efficiently. I’m most impressed with how the whole system was installed especially the electrical service which was very clean and looks like my house was built that way 19 years ago. The Trane system is wonderful and we are enjoying a much cooler and dryer home than we did with our evaporative cooler. I recommend Rite Way to any one looking for air conditioning replacement or new installation. A big thank you to everyone at Rite Way!!”

-Ken M, Tucson AZ, Google Review

 

“I had a problem with my heat pump last year and called Rite Way after they were recommended by a friend. The technician showed up on time, was very professional and had the problem (a malfunctioning blower) fixed that afternoon.A few months later the heat pump began malfunctioning again. I called Rite Way and they sent a tech out. After examining the unit the tech told me that the blower was bad. When I told him that the blower had been replaced by Rite Way only a few months previously, he checked his records and acknowledged that they had done the work. He then replaced the blower free of charge. My heat pump has worked flawlessly since.This level of service really impressed me. These days it takes receipts in triplicate, copies of the contract and an Act of Congress to get a company to stand behind its’ work. Any time I have heat pump problems I call Rite Way! There are companies that are cheaper but remember: you get what you pay for.”

-Lisa P, Tucson AZ

 

“Rite way, heating, cooling and plumbing, exceeded our expectation by not only fixing our Trane, 5 ton, 2 stage, 19 seer AC unit the right way but the pleasant office staff and the professional technicians, have outstanding genuine service and they are honest, the charge was fair and minimal. This is A+ company, I would very much recommend them.

In February, I left my Tucson job, for out of state work, my wife called me on a Saturday in mid July heat, to tell me the AC stopped working, so I called my AC car repair mechanic, who also works on commercial and residential AC units as a side job. I asked him to see if he could fix it, he added some Freon to it and got it going for two days, he informed me about a need for a new compressor and gave a quote. The compressor kept shutting off, and my wife had to go to the hallway and reset the thermostat, off and on very often. On Monday I called Rite Way Heating and Cooling office on Speedway, who installed the reliable unit for us, eleven years ago. I informed the owner Rick, of the bad news and the costly compressor quote. Rick asked me not to jump the conclusion, he says, look, between our very experienced technicians and the state of the art tester we use, they will precisely tell us the full truth about this unit.  He sent his knowledgeable pleasant technician Mike to the house. Mike had everything he needed on his truck, and fixed it that morning. He explained to my wife everything he did and also called and told me there is no worry at all, the compressor is still in very good working condition. He replaced a capacitor, topped off with Freon, changed the filter and reprogrammed the thermostat all at a low cost compared to the cost of a new compressor. This is what we call honesty, trustworthy and the Rite way of doing business.”

-Kyla U, Google Review

 

“I got in contact with Rite Way on Sunday and they had a rep at my house that afternoon. After reviewing their product and price, I decided to have my dead 14 year old HVAC and water heater replaced. The job was started Monday at 9am as scheduled and on time. Both Jonathan and John showed up in uniform and worked all day. It was a relief to have AC running smooth and quiet in the 100 degree Tucson heat. Having a repair person showing up on time was a big plus. I’m not used that. Subsequent follow up calls and questions were promptly returned and answered. I give this company a 5 star rating.”

-Google Review

 

“The plumbing professional that worked with me was incredibly personable, knowledgeable, and efficient. Rite Way clearly has high expectations for the services they deliver and have engaged educated, articulate professionals in order to maintain high standards of customer service and plumbing quality. I sure am glad Angie’s List offered Rite Way’s hot water heater service!”

-Angie’s List Review

 

“They seemed to be the most professional of the other companies who came to offer a quote. One company just came and looked around and offered a quote. Rich came offer, went into the attic to check some stuff. Took measurements of the gate outside, as well as others. He told me, they will most likely need a crane depending on the size of the unit I was purchasing. The he went on his computer and did some calculations to determine the right size of the unit I needed. The other company did none of these. After a few days of thinking about it I decided to go with Rite Way. I am glad I did. They came in, put up sheets, to protect my stuff, and went about their business. The system is working great!”

-Angie’s List Review

“Dustin Powers, our technician, was personable, professional and completed his job in a timely way. I’ve used Rte Way for about 10 years and wouldn’t hesitate to recommend their services. They’re excellent in every way.”

-Google Review

 

“I have had 2 awesome experiences with Rite Way. In January 2017, we had our water heater go out, and more recently in May 2017 we had an air conditioning unit stop working. Jeff was our plumbing technician He was able to work a temporary solution to get our system back online for hot showers in winter, then did a complete install of a new tankless unit to replace our failed 12 year old tank unit. Mike Davis was our electronics technician. He was able to trouble shoot our system to a couple fundamental problems that were easy repairs and much less than a complete new unit.
Both Jeff and Mike were courteous and extremely knowledgeable in their domains and were able to thoroughly explain the details of the issues and repairs enabling me to make informed decisions.
Their prices were reasonable for the work required. You never want to have issues with your heating, cooling, or plumbing, but if you do, Rite Way is defiantly the way to go.”

-Joseph L, Google Review

 

“I replaced the main water heater, A.C. and furnace at out residence. Their estimate was higher than my other two estimates but I feel I was given so much more. They uncovered blatant code and safety violations that existed that the other contractors did not see. For example, my old A.C. was wired directly into my incoming electrical wiring without going through a breaker. My old water heater and furnace vented directly into my evap cooler air inlet. My existing gas line was not big enough for both a water heater and furnace. And finally, my old A.C. was not big enough for the square footage of the house. They got permits for every phase of the work. Pima County and Southwest Gas inspected and verified all work accomplished with no defects noted. I’m not sure other contractors would have gotten the permits.”

-Angie’s List Review

 

“On May 19, 2015 I had two new central air conditioning (and furnaces) units replaced in my home. I had gotten an estimate from another company, which turned out to be $2,300 more than Rite Way’s estimate. Rite Way told me about a TEP rebate of $850 per unit, which the other company failed to disclose. They arrived on time and spent the entire day (until 6:00 PM) installing both units. Rite Way (and their crew) did an excellent job of installing both units which was no easy task. They were very professional, clean and knowledgeable about the installation. Everything was spotless when they left. The job went very smooth. The next day my salesperson came to my home to inspect the installation. I would highly recommend this company.”

-Linda K, BBB Review

 

“We’d suffered through too many Tucson Monsoons before we gave in and got A/C. Upkeep on the old swap box got to be too much and only made the hot and humid days of July more hot and humid. Rite Way did the entire removal, installation and start up in one day. (the last worker left at 9:30 pm though). We no longer look for excuses to get out of the house just to find a place with A/C. So it’s actually Saving money.”

-Bruce E, Google 5 Star Review

 

“Paul and Jerry fixed out AC and they were great. Even the dogs enjoyed them being here. Nice guys, good work and it was an expensive job but the best price we could find.”

-Facebook Review

“My AC was on the fritz most of the summer. Prior to calling Rite Way, I had numerous service calls through a different company who kept changing parts including the coil but couldn’t keep the unit running for more than 4 days at a time. On the last service call, I was told that they had to reroute the line set (whatever that is) because the one under the foundation was leaking. It was going to cost me $1200. I called another company who quoted me the same thing.I finally called Rite Way who immediately sent out a tech to assess the problem. The service techs, diagnosed the problem and fixed it the “rite way”. The previous company had mixed the refrigerants and failed to vacuum the line when they recharged it. And Rite Way could find no leak in the line set. They replaced the filter, vacuumed the line and recharged the system. The tech waited by the unit to make sure it was done correctly. When they came into the house, they put little booties over their shoes to keep from tracking mud into the house.I was very impressed with their service and the unit has been running perfectly since. The techs were humorous, friendly and knew their business.I will definitely recommend Rite Way to all my friends and neighbors. They did me “rite”.”

-Valeda B, Tucson AZ

 

“I had a problem with my heat pump last year and called Rite Way after they were recommended by a friend. The technician showed up on time, was very professional and had the problem (a malfunctioning blower) fixed that afternoon.

A few months later the heat pump began malfunctioning again. I called Rite Way and they sent a tech out. After examining the unit the tech told me that the blower was bad. When I told him that the blower had been replaced by Rite Way only a few months previously, he checked his records and acknowledged that they had done the work. He then replaced the blower free of charge. My heat pump has worked flawlessly since.

This level of service really impressed me. These days it takes receipts in triplicate, copies of the contract and an Act of Congress to get a company to stand behind its’ work. Any time I have heat pump problems I call Rite Way! There are companies that are cheaper but remember: you get what you pay for.”

-Google Review

“I am so relieved we had Rite Way do our system. We had several bids, and they were by far the most comprehensive. Another bidder that was less tried to tell us they were doing the same thing, but they were only using the same equipment, nothing else was as good as what Rite Way was going to do. Like when you compare one vacation with the next, and the only thing similar is the airline!! From the estimator to the last installer, these guys were great!! Do what I did, go to the office of any company you are looking to get prices from, you will be shocked at how they take care of THEIR stuff! Good job to Rite Way, from your facilities to your employees, you are a class act! Amazing what a difference just a few dollars makes!!”

-Google Review

“The warranties are worth every dime also excellent service and the prices are very reasonable”

-Facebook Review

“These guys are the bomb. Brian came out and diagnosed a bad capacitor, replaced it and had the A/C back on in no time. So impressed I signed on for their service plan (which on an 11 year old house is a good idea). When it comes time for replacement of system, it’ll be them too. Highly recommend their professional work.”

-Yelp Review

“Been a dedicated customer since the 90’s including new furnace /air conditioner and water heater,etc.”

-Facebook Review

“These guys ARE great. My old AC unit was close to death and the tech told me he could fix it for about 1K but that he really recommended replacement. ( I knew it needed replacing and was just trying to squeeze more time out of it). Chris was their 2 hours later and was patient explaining all my options. The deal was done and 2 days later my new unit was installed. Techs were hardworking very thorough and very polite. I have used them before and will use them again.”

-Yelp Review

“Purchased two new Lennox A/C and Furnace units from Rite Way via Costco last week. We are extremely happy with the equipment purchased as well as the entire process that Rite Way took us through. High marks go to Richard Dorman and his install team (Robert and others) that work tirelessly to get our two old units out and the two new systems installed. They did this in under a day which was very much appreciated as we were without A/C. Richard was very professional and knowledgeable. We has two other bids and Rite Way provided the best equipment and service for a better price than the other competitors. Robert led the install team and did a very high quality job with the install. They did not leave until they got both systems up and running (went over and above what was expected). Thank you! Again, I highly recommend Rite Way for all your A/C and furnace needs. Great Job!”

-Better Business Bureau Review, Danny D.

“Good service for my home and Karin makes sure I don’t miss my summer/winter check-ups. Tech’s are always on time and let me know if anything needs to be done or if there is something I need to keep an eye on down the road.”

-Facebook Review

“This is the first time working with this company. My AC went out a couple of nights ago and I had originally contacted another company to come out and fix it (A&M heating and cooling) and they didn’t even show up. I called Rite Way and within the hour someone was at the house ready to go. They were extremely polite and professional on the phone, and the repairman “Andrew” was fantastic. I would recommend this company to anyone who needs their AC units fixed.

And as we all know, Tucson is the equivalent to the surface of the sun in the summer. I have become accustomed to my lavish AC lifestyle.”

-Yelp Review

“My AC was on the fritz most of the summer. Prior to calling Rite Way, I had numerous service calls through a different company who kept changing parts including the coil but couldn’t keep the unit running for more than 4 days at a time. On the last service call, I was told that they had to reroute the line set (whatever that is) because the one under the foundation was leaking. It was going to cost me $1200. I called another company who quoted me the same thing.”

-Google Review

“There’s something different about this outfit. They’ve been servicing my heating/cooling units (there are 2) for several years. They check/clean/tune the units at the start of each heating and each cooling season. For the last couple years they’ve been sending out servicemen who noticeably take their time checking things out and explaining to you where things are with your unit. Compared to your generic ‘repairman’ they seem very knowledgeable and they patiently take whatever time needed so you understand the status of your unit, anything that is necessary as far as maintenance or repair, or anything they recommend to improve or maintain performance.

Regarding that last thing, I appreciate the fact that these guys make recommendations and that’s that; there’s no pressure or sales pitch which has been my experience with A/C service people in the past. If you turn down a suggested upgrade, they’re okay with that.

Today they sent out Andrew C. who I think did a great job. He looked over and tuned up both units and reported that they looked pretty good– reasonably clean and functioning well. He said that even though they’re 10 years old, I would most likely be able to count on them for several more years’ service, possibly even 5 more years Obviously that wasn’t a guarantee; that he couldn’t do. But it did give me some idea of what to expect for the near future; I’m not expecting one or both of them to suddenly conk out in the next year (again, obviously he wasn’t giving me a guarantee or anything, but some reassurance).

He adjusted some of the vents to get more warm air into one room that’s always a little too cold in the winter and hot in the summer.

He recommended carbon monoxide monitors in the house (they always do); I said no, that in my opinion CO poisoning may not be such a bad way to go. Just the same he still went ahead and checked for CO throughout the house, and reported there was no problem. Again, I appreciated the reassurance.

It’s not common to see the same guy twice, but I’ve had similar good interactions with every one of the service folks Rite Way’s sent out here for the past couple years. To me it looks like they’re taking the whole concept of customer service seriously—I wish more repair outfits in Tucson would copy what they’re doing.”

-Google Review