I am very pleased to have contacted Rite Way for servicing my HVAC system. Within a short time from submitting an online request, I was contacted by friendly voices who got me scheduled for an inspection for the same day. Technician Charles showed as scheduled and took the time to hear and understand my ac problems and concerns and then he proceeded to check my system. He kept me up with his findings as he worked around, ready and equipped with all needed tools and even a/c parts. He explained causes of the problems and solutions and he was ready to perform the work right away, without pressuring, giving me the options and pricing. He was knowledgeable, friendly, congenial, attentive and professional. I was happy to have Charles get my a/c system issue resolved. It is very comforting to know they stand behind their guarantee if the repairs do not fix the problems. Definitively I am keeping this company for my future a/c needs and I will recommend to those around who ask me. Thank you, Rite Way!Update:So my 5 year old AC finally took the last breath, after a long history of performance issues since original installation. Technician Izzy from Rite Way showed up as scheduled and immediately assessed the damages to my compressor and other components and explained the most common reason for this failure, which matched exactly what happened during the atrocious installer practices that were followed during the original installation of my new system 5 years before.Technician Izzy explained in good detail about the parts, the functions, and the part conditions, which all made sense. I do not know much about AC, but the little I know and the explanation he gave me, were enough for me to feel confident that he knew what he talked about, so I got scheduled for the work to be done.My AC is now working, quietly, smooth, and best of all, cooling down like never before. I am very impressed with technician Izzy. He showed to be professional, responsible, knowledgeable, and best of all, he has that spark of enthusiasm in getting things done. I am happy with the turn out and I will keep Rite Way as my AC service provider.
My 8 year old AC went out on a Saturday night and of course it was the hottest night of the year. I did not request emergency service, though I could have. On Sunday I contacted Rite Way and was treated respectfully, as though I was their top priority. Monday morning a very polite, professional, and knowledgeable representative came to my home. Marcus Knauss is his name. He quickly identified the problem and repaired my system. Within the hour we were up and running and cooling efficiently. Kudos to Marcus, and thank you to Rite Way for sending Mr. Knauss to my home with his 5-Star service. Highly recommend!
Rite Way/ Plumbing helped our family clear the sewer system which had created a mess with water backing up. Brandon and his assistant came out on the day they told us and we're so professional and answered all our questions. They were respectful of our property and left the area clean and ready to go. Our experience was great even when the situation was stressful.Thank you for all your help Rite Way.
I highly recommend RitewayThey were out at my home today did some troubleshoot and repaired my AC cooling. Parts still under warranty because they did their research.The work was performed by a very polite and knowledgable person Brandon Soop
I always have a good experience with Rite Way, they installed my AC system a little while back and since then I have always used them for maintenance and such. Michael Contreras was the tech that came out this time and was quick, super friendly, explained all my options thoroughly and overall made the process hassle free. Definitely would recommend to anyone with AC needs.
Joshua Sutton came out to our house today to perform a systems maintenance check of the HVAC system. He did an excellent job explaining the issues he discovered with our system and he set us up with an appointment with a project manager. Joshua explained our options so that we can ask specific questions with the project manager. He provided excellent customer service. I’m so glad we choseRite Way.
It’s just amazing all around. I mean your AC goes out in Tucson, you go into a panic mode, you starting to look, like a thousand company pops up, you don’t know who to trust or go with, we saw the amount of good reviews so we thought we gonna give it a try, next day they scheduled someone to come and fix it, he fixed it in 5 minutes, then we started to talk and we wanted yo buy a new one anyway, I guess we just needed that final push, the service man ( I am so sorry for not remembering names :( ) he gave us advice, and he said he can actually can get someone here to give us a quote, couple hours later ( and after we asked a 1000 questions sorry for that ) we were purchasing a brand new AC, two days later they were installing it for us. What amazed us is that from service man to sales man to service crew to repair crew everybody was super super super mega proffessional. In these days you are happy if you go somewhere and they say hello since the pandemic killed customer service. BUT these people man they were really above and beyond, 100% going with them in the future with plumbing or HVAC !!! Not to mention they had an amazing 0% deffered interest financing option, the whole thing was just WOW!!! Keep up the good work everybody who work there!!!!!! ( if you guys start to do landscaping please intstant let us know!!!! )
Professional and courteous. This was the company I chose to perform my installation a few years ago. This was after researching and having multiple companies out for estimates. I remain pleased with my decision. The technician, for my service visit today, was conscientious and went the extra mile to make sure I didn’t get overcharged. I highly recommend Rite Way. Thanks, Mo.
We called Rite Way to have our tankless water heater flushed and cleaned on the recommend from friends and neighbors. Daniel and Anthony showed up as scheduled and did a great job for us. Fast, friendly and informative.I highly recommend them!
Jerald was great! Friendly, professional, knowledgeable, and prompt. Gave me an estimate and could even perform the work right then-installation of a new water heater. Installation went perfectly and he was willing to answer all my questions. I would use Jerald and rite way again!
We needed plumber and based on past experiences we expected a long wait possibly of days in not hours. . Our plumber Brandon Miller arrived within an hour of our call. He knew exactly what to do and how to do it. Besides being fast and efficient, he was also very courteous and pleasant. We will definitely ask for him again when we have a plumbing problem.
I had a plumbing issue. Ronnie Stamps fixed the problem and showed me some trouble spots to keep an eye on. He even showed me how to turn the water to the house off safely because I will need to replace the kitchen faucet soon. He ran a camera through the pipes and showed me what I should not be sending down my garbage disposal. He fixed my problem and educated me at the same time. Very nice and professional. Highly recommend.
Mike Davis did a great job for us. On time and efficient. We called today and asked for Mike to come see us regarding our ageing air conditioner. Again he did a great job and we want Mike to do all of our future work.Mike was here a few days ago to inspect our heating system. Once again on time and a professional job with suggestions. Thanks Mike.
The Rite-Way crew proved their technical expertise and personal commitment to customer service and satisfaction. These men obviously take great pride in their profession and we developed respect and admiration for these men. We're glad we chose Rite-Way
Equipment and service are excellent, and considerate technicians are representative of this company. I am happy with all the work they've done at my home. Giovanni was here today and was professional, polite and helpful.
While we haven’t decided yet on the equipment we want, Ladislao with Rite Way was outstanding. He was very thorough, knowledgeable, and efficient. He gave us a very professional presentation and several options. He and Rite Way were very impressive.
It was finally time to replace my old HVAC system. I now have this awesomely quiet Lennox HVAC and Lennox mini-split for my TV room. I've been with Rite Way for a couple of years now and have been very pleased with their timely service calls keeping my old system going. They also service my plumbing needs. Their technicians are very knowledgeable and professional. AC and plumbing service isn't cheap but Rite Way's premium service is more than worth it and I'll be with them for the long haul.
The HVAC staff were great, Ron and Marcus were informative and helpful, they both contributed to the work on AC and condensation line. Both Ron and Marcus got on a high roof with no problems.The Plumbing staff, Brandon fixed what was needed to save my house from flooding!
Great easy and friendly review of our system. Mr. Carrera was on time and was attentive to our safety. He promptly greeted our friendly dog and reviewed his plan to assess our system by noting where the equipment was located. He reviewed his evaluation with pictures of our system with information about the status of each component. I was reassured the system was working in good order. I enjoyed his positive and knowledgeable professional approach. He made me feel comfortable and supported by a good company. Thank you for reviewing our system.
Brandon at RiteWay hvac was a dream to work with. He was professional & friendly and knowledgeable and above all sincere. We are so grateful we went with RiteWay. Robert & his team installed our brand new hvac system yesterday and we could not be happier. They were on time & did everything they said they would do & cleaned up after themselves. Extremely courteous & efficient. Thank you RiteWay!It’s so great to work with honest & professional people. We feel like a weight has been lifted off our shoulders and happy to know that RiteWay is and will be there for us. Thank you Brandon & Robert & everyone at RiteWay!
Yesterday morning I called Riteway Heating & Cooling to try to get an appointment. From that very first call to the end of the repair on the HVAC unit on the SAME day, I was totally impressed. Michael D came out at 1pm and was finished by 3pm. He was very professional, helpful, knowledgeable, efficient and very polite. He answered all my questions. Riteway even sent me a text and email giving the picture of Mike and offering his company license plate for verification if I wanted to check. At no time was I in the dark. Informed all the way from start to finish. I will call them every single time I need HVAC help. I am also, going to call for some plumbing issues I need to have taken care of in the new place I just moved to. Very customer oriented company and I now can give a sigh of relief that there really is a company I can call, depend on and get a fair price from wonderful people. Thank you Riteway and Michael D.
My ac went out and I called and they were able to schedule me in right away. Johnny the technician they sent out was great and he was able to find and resolve the issue. He got the ac up and running again. I would definitely recommend Rite Way and Johnny for any heating and cooling repairs.
Chris did an excellent job of diagnosing and solving our issue. He and his partner were polite, respectful and focused. They solved my issue and completed a complete check of everything! I would recommend Chris Munoz completely!
David Tona has been excellent in replacing a malfunctioning thermostat and troubleshooting issues with its operation. He communicates clearly and professionally and has escalated our issues to others with more experience.
Your company did an excellent job in hiring Bradley Elam! He is very courteous, friendly, efficient, talks to you before he starts the job and after the job to show you pictures of what he saw in the system itself and explained what each picture portrayed. If I could give him a 10 star rating I would, but I guess 5 star will have to do. Thank you for sending him to service our air conditioner. Terry Lisk/Michael Cox
Awesome. Always awesome. On all levels just plain awesome. This is the 3rd time I've used Right Way in the past 2 years, once to completely re-route my duct system, once to fix leaky toilet, and now today to fix my a/c. I have them saved in my phone contacts because they are awesome. Period. Charles, Christopher, Ben, and all the gals in the office are just terrific. Organized, accountable, professional, on time, great communication, you name it. Are they the cheapest in town? Absolutely not. Will you get what you pay for? Absolutely. Highly recommend!
Brandon spent nearly an entire day Friday repairing our Trane gaspack which has failed. He even drove across town to get a major part that was needed from Trane so that he could complete the job. He is very knowledgeable and good at explaining the issues to a layman. We are very satisfied with his work. Good job!
Luis Gonzalez was an excellent service rep. I needed plumbing services (unclog a stopped drain) and information about tankless water heaters. He was very efficient, thorough, answered all my questions, and understood my needs and concerns. I highly recommend Rite Way for your plumbing and AC/heating needs.
great company - installed my AC in June 2019 did a really fantastic job. came back to check the installation and added more sound absorbing material. AC works just great and they did a tremendous job on the install. Cleaned up an mess and set everything up for me.Dec 2019 - just had the first service to check the heating system - D"Aarin Artis was excellent - sorted out a couple of minor thermostat problems and was extremely helpful. Very satisfied overall.Just had my system maintenance done by Nicholas - great job and taught me some new things about how my wireless thermostat works to make the system even more efficient. Most impressed yet again with Rite Way and their technicians!another update from 6/17/22Eric Pennekamp helped us with our whole house air conditioning system 3 years ago and we were delighted to have him help us this time with a mini split system for our Arizona room. The installation team arrived as promised (Dario and Dave) and installed the system. As with our first whole house installation they did an excellent job. The system has been running for 2 days now and we are absolutely delighted with it and the system Eric suggested and with the installation. We couldn't be happier!
From the Customer Service Representative on the phone to the Service Tech, Brandon Miller out in the field, Rite-Way Heating Cooling and Plumbing stayed in touch with us regarding the work we had requested. Brandon Miller who did the inspection and the work, was courteous, efficient, and stayed in communication with us every step of the way, with the job. He answered all of our inquiries, until the job was done efficiently, and on time. We couldn't have asked for a better experience. Their V.I.P. program is worth the value and pays for itself quickly.
D'Aarin was very professional. He performed HVAC maintenance. Told us that we could improve life of our compressor. He came and installed the kit and discovered problems with our electrical box. D'Aarin went above and beyond to solve our problems.
I’ve used Riteway for four years now. They installed my heating and cooling systems and have done all the maintenance for all that time. I recently had reason to give them less than a stellar review and now I would like to revise it. When their management became aware of my dissatisfaction I was contacted in order to discuss my concerns and to correct my grievances if possible. I’d like to say that they completely exonerated themselves by admitting they could have done better for us as VIP customers. They discussed my concerns and came up with a solution to address them and followed through in a convenient way. I’m happy to report that not only did they fix the issue and refund my expense for a part but I became convinced they would be the best company going forward to use for service, even renewing my annual service contract. I did check around with some alternate service providers, but I did not see anyone with the same level of value. Please consider this company if you have heating and cooling needs.
Oscar and Lorenzo were on time and very professional. They were polite when they arrived. They took there time to install a new Trane ac unit outside and heater in my garage. Oscar took his time putting the thermostat in my hall with the carbon monoxide alarm. My walls were not damaged which made me happy. When my heater was installed Lorenzo showed me what they did and how to clean the pipe with the brush they left so it doesn't get clogged. Lorenzo also showed me how to use my new thermostat as well. This is a great company with wonderful workers who are so professional with a positive attitude. We will be calling you guys up if we run into any problems from ac, heating, or plumbing. Thank you both for your hard work today and making sure you cleaned up everything when you were done. I was also given a portable ac to put in my home from Bill who came out to my home to make sure we had this all set up before the installation. Thank you Bill as well.
UPDATE: Michael Contreras just completed my regular maintenance and did a five-star, gold plated service call. I am so impressed with every person I've encountered at RiteWay. Thank you to all!Every person I've encountered, including Nick Zimmerman, have been helpful, friendly, and excellent at their jobs. I'm so grateful for each of them! Riteway is the Only Way!
We've had RiteWay for our AC company for the past 20 years so when it wasn't working they arranged to be here to fix our trouble. Unfortunately, they unit was gone after 19 years. Peter tried to fix but wasn't possible so showed us units that are comparable with us choosing the best one for us. That was Friday with the unit on roof blowing cool / cold air that next Tuesday with 105-111 temps outside. Thank you Peter, Ben, Gabriel, Oscar & Lorenzo, also the crane worker. They were professional, easy to talk with, worked dilligently until the job was complete making sure all was working perfectly and cool.. highly recommend.. thanks to all
We had our maintenance check on our system done by Christopher P. Very polite & respectful. A very positive representative for Riteway.We had Franklin come by to install a surge protection on our system. He was quick, efficient & informative. The thing we like about RiteWay is their consistency in setting up appts. when maintenance is required.
Called Rite-Way Heating and Cooling for an estimate for a Tankless Water Heater installation. Mr. Mylan Johnson responded and was very professional and kind. My family had recently moved to AZ from MO and had no knowledge of who to use for this task. I was so impressed by Mr. Johnson’s professionalism, kindness and knowledge that I looked no further. The estimate was fair and I was able to get an installation appointment for the next day. I would definitely recommend this company and particularly Mylan Johnson. Thank you Rite-Way.
Just had another positive experience with Marcus Knauss of Riteway Heating, Cooling and Plumbing. He came out to address a concern with the air filtration system he installed in April. Found and promptly fixed a problem at no charge. Great service.Previous review: Marcus Knauss performed our 6-month HVAC service today and was thorough and good at explaining things He caught a small leak from a condenser pipe and also presented an electric air filtration product which I purchased. Riteway is fortunate to have him on staff,I had semi-annual HVAC service at my hone today by Cody. Very thorough and professional and listened to what I told him. Once again a very positive experience with Riteway.Previous review: I had a periodic HVAC checkup performed very expertly and efficiently by Jorge Aguayo. Jorge took the time to very clearly explain the various parts of my air conditioning system that he checked and adjusted. Gave me some very useful advice on blower settings (Circ vs On vs Auto). His expertise and advice really added value. He was also very personable and came across as genuinely caring about having satisfied customers.
Rite Way hired Gio Carrera, which was a great choice for the company. He is polite, kind, and considerate. He did a thorough inspection of our AC system. And explained everything he was doing as he went. He made sure to answer all our questions and listen to our concerns.It was a good choice to hire Gio Carrerra. He will make Rite Way proud. Another great job by Riteway!
Marco and Nathan came out to install a new tankless water heater and whole home water filter system. First time I have met them but Riteway is a repeat service and maintenance company for me. Their personnel are always pleasant, polite, professional. They know their stuff! Thank you Riteway!
Our A/C stopped working and we called Rite Way who responded quickly. Charles was very courteous and extremely knowledgeable. He diagnosed quickly and explained the problems. Once A/C fixed and running, Charles checked all vents in the house. We were very impressed with his thoroughness and providing additional info. End result: very very happy that Rite Way came to our rescue.
Marcus came to service my "vintage" AC unit and as always, was efficient, thorough and gave me an honest opinion. "It's getting old, but it's's tough!"These days, that's music to my ears.I'll be chilling with Rite Way. Good outfit and as far as I'm concerned, today Marcus was the face and the voice of the company. A job well done 👍
This is my first time using Rite Way. Mylan J. was an excellent service provider. He was very thorough, helpful and informative. I appreciated his all-around professionalism. I hope to work with him again. Thank you for a very good experience.
Install team was coordinated and got water heater and new AC installed in one day. They listened to my desires and the new installation was exactly what I wanted; a huge improvement over the previous install. The team worked hard until late and got the whole thing completed in a day. Even worked around the resident rattlesnake! Very professional installation.
My technician was Johnny Guerrero, and he was extremely professional and polite. He was able to diagnose my system quickly and I could tell he had my best interest in mind when suggesting different options to fix the problem.
Peter from Rite Way came out when I needed a second opinion about a repair job another company that had serviced my AC for the previous 6 years insisted I needed. The other company was clearly out to make a quick buck and made me distrustful of the entire repair process. Peter was prompt, professional, and patient while showing me all of the different components and explaining their function while diagnosing the problem. He spent nearly 3 hours on my roof in 100+ degree weather and found several shoddy repairs from the previous company and ultimately, the root of my current problem (which was not at all what the previous company recommended). He showed me the problem, ordered the parts I needed, and came back to do the repair the following day. I am so grateful for Peter and the Rite Way team. They saved me a ton of money, time, and exhibited such integrity throughout the entire process. All of my future business will go to them now.