Ongoing saga of a complicated diagnosis then replacement of cast-iron kitchen drain underneath the foundation. Ben was the final piece of putting our house back together, and was highly efficient and effective at the drywall repair of our kitchen and back wall. Did a fabulous job and was done in half the time!
13:35 25 Nov 21
Inspected system. Seemed thorough, and was friendly and thoughtful. Always ware his mask.
01:37 25 Nov 21
Installed two complete state-of-the-art HVAC systems in one day. Two A-teams descended on our home en masse. Had everything they needed with them. Worked until both were completed. Successfully met all challenges with experience and know-how. Complete cleanup and disposal of old systems. Promised in situ follow up with program manager in two weeks. Registered all components with manufacturer for us. Amazing experience!!!
19:54 24 Nov 21
Vidal was great and super professional. Replaced my water heater in less than 3 hrs at an affordable price
19:22 24 Nov 21
Christopher was very professional and knowledgeable. He came out on a Sunday after my AC stopped working same day and had it up and running in an hour. I would definitely recommend this company and will be using them for my AC needs.Had Christopher come back and clean up my system. Everything works great and looks brand new. I’ll be using Rite Way every year now to service my system. It’s hard to find honest trades out there. I’ll be recommending this company to anyone needing service.
04:54 24 Nov 21
Christopher was very polite, listened to my problem and went right to work. It was not going to be an easy job and he never worked on my brand of mini split before, but he never gave up. I really appreciated all he did!
01:24 24 Nov 21
Great job on replacing our AC. Highly recommend for your heating and cooling needs.
Vernon V. Haywood, Jr.
01:00 24 Nov 21
RiteWay technician D'Arian Artis was as usual, prompt, knowledgeable and service oriented. He is very technically proficient and always does a good job!!
00:45 24 Nov 21
Marcus Knauss was our service technician and we could not be happier. He was responsive, demonstrated an excellent work ethic, showed initiative and corrected a problem that he notice from the original install, and was genuinely friendly. We highly recommend Rite Way, especially when Marcus is on the case.
00:31 24 Nov 21
20:40 23 Nov 21
19:12 23 Nov 21
I have used Rite Way for 5+ years now. When I have an issue I always go straight to them as they provide very prompt, quality work at a fair price. Their technicians are very friendly, through, take time with you to make sure you completely understand what they are doing and how best to use and care for your system. I refer them every chance I get, they are that good.
17:59 23 Nov 21
Mr. I Moreno is an excellent employee: very polite, efficient and through! He asked numerous times if I had any question. He showed me how to flush that clear pipe after brushing. He cleaned the unit and left everything in great order.He changed the filter and called the office for a delivery of a box of filters because he didn’t have a full box on hand.If I could rate him with 100 stars, he certainly deserves them!Thank you!
17:35 23 Nov 21
Our technician was vey professional and courteous!!! Great job !!!
17:02 23 Nov 21
This is one of the most professional and customer oriented businesses that I have ever had the pleasure of working with.I selected Rite Way for two different services this past week. I selected them for their licensing and online ratings. Before each appointment, I received a picture of them along with their bio, the time they would arrive, and explaining that they would abide by cleanliness protocols, which they did. First, Mike Davis checked out my HVAC system, explained some deficiencies with the older system and made recommendations on needed repairs. He provided a cost estimate that was accurate, upon approval, went to work immediately. He completed his portion of the work and scheduled the remaining work (duct cleaning) to be performed. He was able to take payment at that time as well.A short time later I received another email indicating that Omar would be my duct cleaning expert. It also included his picture and bio. Omar showed up on time, and just like Mike, his demeanor, job knowledge, and work ethic were highly professional. The price for all services was also quite reasonable!Superb business and employees!
13:34 23 Nov 21
Provide excellent, responsive plumbing/sewer line diagnostic and repair services.
01:31 23 Nov 21
00:47 23 Nov 21
Peter and Frank were awesome! Super professional and helpful. Great service, would highly recommend!
00:26 23 Nov 21
Estimate for water leak.
19:42 22 Nov 21
Matt was very knowledgeable and professional.
19:34 22 Nov 21
The technician informed us when he was on the way. He did a professional job in a timely manner. He was helpful and professional. He showed us photos of what he had done and asked if we had any questions.
19:06 22 Nov 21
02:55 21 Nov 21
The service technician Kenneth was great-respectful and helpful. He explained what he was doing, shared pictures of his observations and made good suggestions going forward of things we could do for better efficient !
18:52 20 Nov 21
From the Customer Service Rep on the phone to the Service Tech out in the field, Rite-Way Heating, Cooling, and Plumbing stayed in touch with us regarding the work we had requested. David, who did the inspection, and the work, was courteous, efficient, and stayed in communication with us every step of the way, with the job. He answered all of our inquiries, until the job was done efficiently, and on time.
10:37 20 Nov 21
05:08 20 Nov 21
01:29 20 Nov 21
Nic Zimmerman was very professional and courteous throughout the visit, he was very helpful in activating the programming function on our system, I would highly recommend him for HVAC service
23:06 19 Nov 21
Rite-Way just installed a split HVAC system in our home. I chose them after extensive research, because of their excellent reviews and long history in business. Finally, Kevin and Richard were able to seal the deal because of their professionalism and product knowledge. They really did their homework before recommending the best system for our home and stood out from their competitors, earning my trust and confidence.The installers, Matt, Dave, Rick, and Tyler were professional, courteous and most importantly demonstrated they had the knowledge, commitment and expertise to get the job done right and they did. They did not cut corners and dealt effectively with some complex retrofit issues. All representatives of Rite-Way had positive attitudes and seemed very happy in their profession which is rare these days and reflects positively on owners/management. I could not be happier. If you are going to do it-do it the Rite-Way!
21:56 19 Nov 21
21:29 19 Nov 21
Our 2 year old $12,000 Trane A/C has made so much noise the neighbors complain about it.After 9 tech visit in 2 years, Joseph arrived today and figured it out.He is at the top of their service food chain. Why was he not sent out over the prior 2 years?
20:21 19 Nov 21
Dylan Brown-Amir was very professional and able to answer my questions. Solved the problem without having to install something I really didn’t need at this time.Please be sure to recognize him when the opportunity presents itself!
17:15 19 Nov 21
Peter was extremely professional, clearly knows what he's doing and is excellent at educating. He wasn't condescending but friendly and enjoyable to talk with. Highly recommend.
04:03 19 Nov 21
02:04 19 Nov 21
My fan would not shut off. Tech found a relay that wasn't working. He was able to turn off fan. He also show me pictures of my system. Now I know what the problem is and my options. Jesus was very polite and knowledgeable.
01:27 19 Nov 21
D’Aarin Artis arrived at our house as scheduled. He was friendly and used Covid protocol. He listened to what special things we needed checked and completed those requests. He was very knowledgeable and efficient. RiteWay should be very satisfied with his work ethics..
21:30 18 Nov 21
20:41 18 Nov 21
Charles David Young
19:23 18 Nov 21
Always taken good care of us. Come out quickly if system is down. Bobby was very friendly and efficient.
18:19 18 Nov 21
Oscar was great. Came in ,diagnosed the problems and got things scheduled and fixed right away. He is very knowledgeable and professional.Today Omar came to clean the ducts. Very pleasant and knowledgeable young man. He worked quickly and efficiently. I feel so much better about the ducts being clean. I will definitely recommend him to my friends.
17:08 18 Nov 21
Was very happy with the service and the technician!! Thank you Denie Bich
04:22 18 Nov 21
00:10 18 Nov 21
00:01 18 Nov 21
23:18 17 Nov 21
Ronnie Stamps came out to repair a clogged kitchen sink that was also leaking. I called RiteWay because my home warranty was unresponsive and would have taken days to come our. Ronnie came when he said he would and was on time, had excellent Covid Procedures and was friendly and informative. He was able to find an affordable solution and even beat the coupon I already had. He was trustworthy and I'd use him for all future services. Great work Ronnie
22:57 17 Nov 21
21:15 17 Nov 21
Jesus was professional and knowledgeable. Thoroughly checked and tested both Heat and Air. Solved our problem and left everything clean. Thank you.
19:07 17 Nov 21
Matt explained everything he did or checked on the heating system. He also told me how my cooling system will be serviced next spring. Matt was professional and friendly.
18:23 17 Nov 21
14:24 17 Nov 21
Tech Christopher was WONDERFUL! We were an add on to his already busy schedule to fix our thermostat. He arrived at 630 pm which had to have been beyond the end of his shift. Yet he was polite, knowledgeable and patiently walked us through the process of programing our thermostat to avoid future problems. He fixed our current problem & prevented future problems. Thx Chris!
01:16 17 Nov 21
We asked Rite Way to do a video inspection for the sewer on our new house. Ronnie and Nick showed up on time, masked up, with booties over their shoes. They had the gear they needed and went right to work.Before I could ask, they offered to let me watch the video procedure, which I was quite interested to see. They ran the cable through the sewer out to the street and gave me a complete tour as the pulled it back in. It was a relief to see that the 1959 sewer was still in good shape.While they were here, at no extra charge, they used an electronic device to find out where my cleanout valve was buried in the back yard, and put a small permanent mark on a patio tile so if we should ever need to dig it out, we would know where it was.Every time they went out side, they took off the booties. Every time they came back in they put the booties back on their boots. They left the bathroom spotless.They were friendly, informative, likable people. The price was awesome - they had a $99 special on video surveys running. What a deal. I will continue doing business with them going forward.
22:17 16 Nov 21
I had semi-annual HVAC service at my hone today by Cody. Very thorough and professional and listened to what I told him. Once again a very positive experience with Riteway.Previous review: I had a periodic HVAC checkup performed very expertly and efficiently by Jorge Aguayo. Jorge took the time to very clearly explain the various parts of my air conditioning system that he checked and adjusted. Gave me some very useful advice on blower settings (Circ vs On vs Auto). His expertise and advice really added value. He was also very personable and came across as genuinely caring about having satisfied customers.
19:00 16 Nov 21
16:19 16 Nov 21
Daniel Amaya is professional and courteous. Replaced and repaired bathroom faucets. Did a great job. Rite Way is the company to call!
14:42 16 Nov 21
Gene and Diana Jackson
00:24 16 Nov 21
22:28 15 Nov 21
The technician and project manager both were on time, professional, and respectful. I have confidence in their work.
21:39 15 Nov 21
Ron was very professional polite and very knowledgeable. He explained every detail to me. I am beyond empressed and will be using Rite Way for sure.Thank you!
20:49 15 Nov 21
Great service. Marcus was very professional, very efficient and very well qualified. I would like to have him perform future services.Again Great service. Joseph repaired the main unit. Installed new main circuit board and replaced the thermostat. Very qualified, knowledgeable and professional.
18:41 15 Nov 21
Just had my semiannual maintenance by Marcus Knauss. Fast, efficient, friendly and knowledgeable. My Lennox system is working at peak efficiency making our Tucson summers very enjoyable. Thank you Marcus!
17:41 15 Nov 21
03:50 13 Nov 21
23:40 12 Nov 21
Rafael Perez Otero
22:47 12 Nov 21
21:32 12 Nov 21
Richard H was professional from beginning to end. He addressed my questions completely with no hesitation and I appreciated that he put shoe coverings over his shoes.
21:32 12 Nov 21
Clog under kitchen sink and garbage disposal. They diagnosed and fixed quickly. Appreciate the fast and efficient service.
20:04 12 Nov 21
Jorge was professional, pleasant, very informative in explaining about my system. Rite Way has the most pleasant respectful employees. It’s a comfort to know I can trust them with their expertise and service. I highly recommend this company and their service plans. You won’t regret it!
16:26 12 Nov 21
Nyko Roman did my fall check up yesterday. He was very professional, pleasant and responsive. He was so very quiet I didn't even notice him coming in and out. He made good recommendations and I'll follow up on them after the first of the year. Rite Way has been my go to company for several years and I have been very satisfied with both their representives and their service. I give Nyko 5 stars and thanks for coming here.
23:48 11 Nov 21
23:13 11 Nov 21
Saleman Jeremy 5 star! Install team excellent! Omar duct cleaner excellent! Wow! The team from top to bottom are trained to meet the customers needs. Couldn't be more satisfied.
20:43 11 Nov 21
Cody Abernathy was exceptional at explaining every step of the check up. I was very pleased with the service.
19:50 11 Nov 21
19:26 11 Nov 21
Throughly satisfied with D'Aarin's professionalism, knowledge and useful advice. He exalted what he was doing and provided me with a walk-through on how the new surge protector worked. Excellent
16:23 11 Nov 21
The two young men who arrived timely to provide my biannual HAVC check were courteous and professional. They adheared to Riteways' stated Covid Safety requirements. They presented as knowledgeable about my HAVC system and provided written information to consider toward purchasing a Pristine Air filtration system. I was especially impressed with the knowledge shared by the young man who spoke most about the filtration system's benefits. Neither of the two men were pushing to sell me the system. As they were leaving & outside my door, I boasted about the 22 year old young man who was the lead Riteway employee overseeing the installation of my HAVC system a few years ago. The young man in front me stated "I am 18." I praised him for his commitment to learning this trade so well, a trade that will remain in demand and serve him well. I blessed him and asked if I could hug him. He gave permission and I did hug him. Thank you Riteway for giving our youth the opportunity to succeed in this profession !!!
Maurice Hill Sr
01:48 11 Nov 21
Just had my new AC installed by Rite way employee's! Lorenzo and Jose was excellent ! They used booties and carpet protection to insure our Wood floor was protected! i was really impressed how the they installed my new unit and they made space for a 18 seer unit! I looked at the space and could not believe how nice it looked! This was our third unit by Rite Way in 26 years all were Excellent units and service by Rite Way reps..This is far the Best! Unit and is so so Nice! Thank You Richard Dorman who was excellent in explaining all the Trane Units and saving me the most money on my Unit XV 18-5T! Excellent and Very Happy!
00:36 11 Nov 21
Ronnie Stamps was a pleasure to work with. He was very efficient at diagnosing and repairing the plumbing issues we had, and was professional and personable, as well. He was patient and answered all of our questions thoroughly. We would be happy to have him work on future repairs.
23:11 10 Nov 21
David Feldman did a great job in inspecting our heating system. He was efficient and knowledgeable about all aspects of our furnace.
19:22 10 Nov 21
Ronnie from Rite Way came out and was a great help. He explained everything he was doing, took care of my problem, and was very polite and courteous. Every experience I have had with Rite Way has been a positive one!
17:39 10 Nov 21
00:35 10 Nov 21
23:50 09 Nov 21
23:30 09 Nov 21
22:56 09 Nov 21
21:46 09 Nov 21
Rite Way replaced my tank water heater with a tankless water heater. Luis and his helper showed up at exactly the time that was agreed upon. Installation was quick and they left installation area spotless! Luis explained operation of the new water heater. Using this company to replace my HVAC later this year.
21:07 09 Nov 21
Marcus Knauss is an excellent technician
20:32 09 Nov 21
19:43 09 Nov 21
Matthew was great! Very thorough, professional and friendly. The annual agreement is reasonably priced and includes the filters. Good value. I will request Matthew for the next service as well.
00:38 09 Nov 21
21:46 08 Nov 21
17:37 08 Nov 21
Ronnie Stamps was terrific. Knowledgeable and personable, punctual.Fixed a worn out shower valve. He explained everything, secured the necessary items for repair and completed the work in a timely manner. He made sure the work area was protected and left everything in tip top shape.Thank you
00:08 08 Nov 21
Richard presented several choices for our new Split System for heating and cooling and answered all our questions and concerns about each system. Very professional, friendly and no high pressure. We told him we needed to review our decision and would let him know in a day or two. A day later we called and asked to be put on their schedule for our new unit to be installed. John, Sr and John, Jr were our installers and were fantastic. Very efficient, placed protective covers on floors and furniture, carefully removed our old unit from our attic, cleaned up completely and explained our new system and helped us get the new thermostat connected to wi-fi and demonstrated how to use the settings. We would highly recommend RiteWay for any heating/cooling install or repair. Office staff that called us to confirm appointments were very friendly and professional.
15:33 07 Nov 21
00:26 07 Nov 21
Mike Davies (HVAC Technician) was extremely prompt with needed service to our furnace.
00:13 07 Nov 21
EVERYTHING WENT LIKE CLOCK WORK, FROM MY FIRST CALL TO THE FINISH. MATT BUCHACH IS A TRUE PROFESSIONAL.
13:31 06 Nov 21
I want to particularly compliment David Slaughter who displayed determination to fix my problem as economically as he could. I stayed with him during his entire visit and watched him work. He was diligent in doing as much as he could in the moment to get the drain unclogged. He could easily have concluded that the best way to fix the problem was to call in the “jetter” and push the problem off to someone else and it would have cost me 2-3 times more. He didn’t do that and tried various fixes until he achieved success. I also appreciated his congenial manner and was glad to spend the hour or so that he was at my home with him. Great employee! Make sure you take care of him!
00:41 06 Nov 21
Very friendly, personable technician. Spent a lot of time doing thorough maintenance.
00:37 06 Nov 21
22:48 05 Nov 21
Marcus, our technician, was very professional and conscious. He answered all our questions and concerns.
18:22 05 Nov 21
17:19 05 Nov 21
The Tech, HarrisonHe was very efficient and informative as to the job he would perform .His work was done professionally and he cleaned up after the work was done.I would certainly use RiteWay again.