Kenneth Beam was very professional, knowledgeable, in his field. He was honest & respectful to any of our questions. Plus he followed the COVID requirements! Excellent employee to have working for your company!Sincerely,The Davidson household
13:44 19 Sep 21
01:09 19 Sep 21
Great customer service. Fast and yet willing to explain what cause the problem. Did feel rush when asking questions. Very polite.
23:53 18 Sep 21
19:18 18 Sep 21
A pipe burst and they were able to come the same out, albeit several hours later, but provided great service, especially late in the evening. They made the repairs and even called another contractor from a mitigation company to take care of the water damage.
03:42 18 Sep 21
Details about prob n solutions
00:30 18 Sep 21
22:15 17 Sep 21
Riteway is a tremendous company! From the first phone call to arrange service to the final invoice, everyone was courteous and professional. We were always updated with of the status of our upcoming appointment and the technician was there the same day we called. Richard Huerta was our technician and he was thorough in repairing our heat pump and he was also very personable.
19:28 17 Sep 21
Charles is very professional and very polite and friendly. He always covers his shoes and always cleans up if there’s any debris. We were very fortunate to have him do our repairs.
18:56 17 Sep 21
Noe is an outstanding technician. He was very knowledgeable and he answered all my questions and addressed all my concerns. He was very professional and we even signed up for a maintenance contract with them. Very professional, on time and efficient. Our AC system is working perfectly! Thank you Rite Way and thank you Noe!
18:46 17 Sep 21
Kenneth did a awesome job fixing our system, he was polite and professinal. Customer service was 100%. Fast and smooth, highly recommended!
16:29 17 Sep 21
Kirk & Michelle Fuss
06:06 17 Sep 21
We could not be more pleased. Everyone (Frank, John, Pat, David, Juan, Virginia, Peter, and everyone else) we have encountered has been professional, kind, thorough, friendly, respectful, and helpful. Still a couple of loose ends, but we are confident they will be handled as promised.
00:17 17 Sep 21
Thanks, Noe for taking the time to explain some of the settings on the thermostat, settings I didn't even know about. Life is good with a correctly working AC!!!
23:25 16 Sep 21
Thank you, Cody!
21:33 16 Sep 21
With AC and heating in an old house (>60 years), every installation is a custom installation that requires forethought and skill. Gabriel and his team went beyond the ordinary to make sure that the installation was right and would serve us for years to come. Not only was the installation done right it is also a pleasure to look at. It was time for a new system and the new Lennox AC is a quiet and efficient pleasure. I would highly recommend the guys from Rite Way.
George T Emerson
19:52 16 Sep 21
17:01 16 Sep 21
13:02 16 Sep 21
07:12 16 Sep 21
Peter was a pleasure to work with. Very thorough and complete. Explained everything that was needed. Since my units are more than 20 years old, I decided to replace them, now (with 0% financing for 60 months), rather than put a few thousand $$ into repairs (and will likely have to replace in the next few years anyway.) Jeremy came out to do a home evaluation and gave me several options They were professional and patient; answered all my questions. Having decided to go with the purchase for new systems, Rite Way did not charge for any of the repairs on the old units. Because there is a delay on getting the new units, they will also replace a motor and do a few additional repairs too keep the old units in "optimum" order until the new units are installed. Overall, it was a pleasant experience and I will continue a relationship with Rite Way for my semi-annual maintenance on the new units.
02:16 16 Sep 21
We use Riteway for Heating,air conditioning andPlumbing. They do an excellent job, always adhere to scheduled appointments. Their service technicians are respectful of ourHome and property. We have always been thoroughlySatisfied!
00:33 16 Sep 21
Quick and courteous. I’m very pleased with the results. Everyone I spoke with at Riteway was pleasant, helpful, and professional.
23:34 15 Sep 21
Marcus arrived as scheduled and shared what he was going to do with my approval. He was quick, experienced and a really likeable person. We were very happy with his visit and the maintenance he performed.
23:22 15 Sep 21
22:07 15 Sep 21
Great service. Met with the technician to replace my AC unit and the next day it was installed. No complaints. I highly recommend them.
02:12 15 Sep 21
Plumber extraordinaire Ronnie Stamps came out to give me an estimate on hot water heater systems. I was so impressed on how knowledgeable, helpful, friendly, professional and patient he is. I came away from this appointment much more informed and able to make and educated decision for my home. Ronnie is a first class plumber and I trust him, his work, and his opinion.
01:45 15 Sep 21
So far, our service has been excellent.Our technician, Ronnie, was truly remarkable.
01:21 15 Sep 21
Rick Bogart spent 3 hours diagnosing a rattle in the ductwork which was found to be a loose metal strap holding the piping. This was a complex issue to diagnose, given the dual zone system and the intermittent rattle only occurring under 1 set of conditions.I chose to call the highest-rated Lennox Premier dealer in Tucson, and I am glad I did!I highly recommend Rick and Rite Way for all your HVAC needs!
01:18 15 Sep 21
Dylan had to come out to fix my broken pipe behind the tub he did it very fast and very professionally and I would definitely call you again and refer you to my friends and family ! Thank you so much !!
23:45 14 Sep 21
23:03 14 Sep 21
Joshua repaired our a/c, and Charles installed additional duct work. Both of these men were very professional, kind, cordial and took the time to make sure everything was working properly, and explained every clearly to us. Both of these men are a huge benefit to Rite Way, and represent the company so much.
23:01 14 Sep 21
After having a bad experience with my first HVAC installation about 14 years ago I was very skeptical about purchasing another HVAC system. I called three companies for a quote. Riteway was the first company on the list.. Ben Gohn was my sales person. Ben had a very pleasant attitude and felt very comfortable with him. After we review the quote I advise him I had two other companies I had to obtain quotes. He proceeded to tell me what would it take if if I purchase the system that evening. I advise him it was standard for me to get three quotes. He proceeded to get on the phone and called his sales manager. Ben was able to give me another 15% off from the original quote plus he was able to cover my three year service contract I had with the other company at no charge. I went against my best wishes and secure the deal around 7pm. He indicated they would come tomorrow to install the unit and was very surprise that could be done that quickly. He made a few calls and advise me it's a done deal.The next morning they were at my house at 8am like Ben said. The installation went like clock work and the installation team lead (forgot his name) was awesome and very respectful. They did and awesome job. They even painted my duct-work when that was not even mention in the deal. It blew me away. I knew this company was for real. The installation was done in Jan of this year. This past week I had my first service maintenance visit and the technician was Jazzy." OMG" she was pleasant and awesome.Very detail in her inspection. She also review my duct work and convince me to have my duct work clean. She mention this would help the longevity of my new unit. Also this past week I saw Sue Lopez at Costco who now works for Rite Way. Sue and I work for the same company before she retire and join Rite-way. Sue is another awesome person and another great asset to Rite way.In closing I will highly recommend Rite way and extremely happy I made the right decision.Feb, 10th, 2019 I had Riteway clean my ducts. The technician D'arin Artis was very professional with an awesome attitude. He explained in details what the job entails and kept me abreast as he proceeded with the job. He did a very excellent job and did a great job cleaning up.Enjoy his positive personality, Great Job D'arin!Mar 12,2019 I had Rite way service my dryer vent.The Technician again was D.ain Artis. Was very happy to see him again. He did a great job however a few days noticed we had the same problem - dryer not working well. Riteway came back a few days later and we noticed something was stuck in the vent and D'arin was not able to remove it. At this point we believed it was a rag stuck in the vent. D'arin was not able to remove and didn't was to proceed as he believed he could damaged the vent. Riteway refunded the service call chargers. I was able to resolve the issue a few days later.Feb 23 , 2019 I had my A/C service. The Technician was Marcus Knauss. Another wonderful technician. Marcus displayed a very professional attitude and did a great job. He recommended the Solace Air Electronic air filter. I advise him I'll think about and had to do more research. I decided to purchase the unit a few weeks later. I'm hoping Marcus gets the credit for the sale.April,2019. Riteway - Marcus Knauss came to install the Solace Air Electronic air filter. He did a great job. Marcus explained the details about the installation and changing the filters. Hoping this systems helps the longevity of my A/C unit. Again I'm hoping Marcus gets credit for the sale of this unit. Great Job Marcus!So far I been extremely happy with the service from Riteway. In addition they have very great people/workers and will highly recommend Riteway to anyone and everyone who requires HAVC or Plumbing service
21:04 14 Sep 21
Technician Kenneth Beam provided prompt, informative & very courteous service.
19:56 14 Sep 21
13:49 14 Sep 21
Very professional company. When I called, on a weekend, to discuss my emergency with my A/C and hot water heater they were polite and efficient. They let me know when a service technician was on the way. I received a text telling me who was coming, a little background about him and a link to monitor when he would arrive. Jorge E. Was very polite, helpful and made the necessary repairs quickly. He shared information that was useful in maintaining good repair on my air conditioning system and answered all my questions. I will definitely use them again!
01:10 14 Sep 21
They were on time and the service was excellent!
21:57 13 Sep 21
Ronnie did a great job, he was professional and friendly. Always pleased with Riteway's work.
20:41 13 Sep 21
Luis replaced kitchen faucet n adjusted cartridge in bathroom faucet. He did an awesome job. Will be calling him in the future n certainly recommend him.
20:27 13 Sep 21
Service techs are professional and excellent choice of AC equipment.
19:25 13 Sep 21
Ronnie was courteous, friendly, and very knowledgable. He practiced CDC protocols and worked with efficiency and precision. He explained everything before he began the job and again at the end. I am very pleased with the service.
19:17 13 Sep 21
Todays AC equipment has gotten very complex and difficult issues arise from that. These guys have that knowledge and it paid off. THANK YOU
02:47 13 Sep 21
Ronnie was very knowledgeable and very professional. He was very adept at practicing Covid prevention. He gave us an estimate right off his laptop
06:28 11 Sep 21
01:48 11 Sep 21
22:50 10 Sep 21
Ronnie Stamps came out and really helped walked us through his diagnostic and some base line fixes to our Plumbing issue. We discovered the issue was possibly bigger than expected, but Ronnie offered us quotes right there on the spot to the different steps of fixing the issue. It was a lot cheaper than we expected and Ronnie was a super excellent help! He is definitely the best plumber I have ever had!
19:28 10 Sep 21
19:23 10 Sep 21
Marcus Knauss (was my technician) I am giving him a 5 STAR rating. He was on time, was very professional, and did a very good job. He was polite and completed the job to my satisfaction.
05:30 10 Sep 21
Jorge was great, came out after hours and got the problem fixed quickly so I could cool the house down and get the family to sleep.
01:49 10 Sep 21
Hoping to stretch a few more years out of an old system. They checked the system and gave me options. Very informative and helpful. Will certainly use them in the future.
22:52 09 Sep 21
Ron was informative and knowledgeable. Very pleasant and polite. Would use the service again.
22:48 09 Sep 21
22:02 09 Sep 21
Kenneth was on time and very professional. He did a great job and was very personable.
21:38 09 Sep 21
20:59 09 Sep 21
We had our maintenance check on our system done by Christopher P. Very polite & respectful. A very positive representative for Riteway.
20:42 09 Sep 21
My technician, Kenneth was professional, courteous, knowledgeable and informative. We have used Rite Way for many years and have always been provided with excellent service. Thank you.
Christina Vasquez Case
18:47 09 Sep 21
18:40 09 Sep 21
David came out to help us determine the extent of a water leak and the steps to take in order to fix it. Aside from being professional and polite, he was friendly and provided outstanding customer service. He was direct and honest, didn’t try to upsale or exaggerate the issues and was very informative throughout his time diagnosing the problem. Thanks David, it’s appreciated
16:48 09 Sep 21
01:17 09 Sep 21
Install of my system was fast, reasonably priced and the service is always professional. If there's a problem they make you a priority and come out very fast. Very happy with my entire experience from installation to check ups on my system to make sure it's running top notch. Thanks so much Rite Way!
00:05 09 Sep 21
Dealt with Brian Gregory (he’s the best!)and he was so accommodating, very professional & got us a great deal on a new AC install!
23:21 08 Sep 21
23:18 08 Sep 21
Marcus was so professional and on time! He explained to me what he was here to do. After he was done, he thoroughly explained to me everything about my AC and he gave me an opportunity to ask questions. I got satisfactory answers from a knowledge technician I could tell. I liked Rite way cooling SERVICES and I can highly recommend their services to anybody. My five star to them!!
23:18 08 Sep 21
Johnny messaged me to let me know he was on his way, then arrived promptly when he said he would. He was friendly, professional, and had a pretty good idea of the problem just from my description, which was confirmed once he got a look at the system. He had the system back up and running shortly after. Great job Johnny.
Roy V. Sr
23:13 08 Sep 21
Joseph Embrey, was not only very professional but knowledgeable and informative. Great technician
22:32 08 Sep 21
Ronnie came by and checked clean out. Gave a proper diagnostic for repair. Always professional ⭐️⭐️⭐️⭐️⭐️
22:24 08 Sep 21
20:53 08 Sep 21
Please pass on my many thanks to David Keesler and David Tona. We are selling our house and needed work on our A/C per the inspection. These guys got it done. David Tona even left while he was here to pick up a compressor from Trane (which is not anyone close to our house). He came back and was here almost until 8pm! David Keelser ensured everything was documented appropriately for the home inspector. Rite Way is the only HVAC company I will ever use. Thank you!
16:24 08 Sep 21
00:42 08 Sep 21
22:47 07 Sep 21
Ronnie M Olivas
20:53 07 Sep 21
Rite Way they really did a great job they arrived quick the Technicians were very knowledgeable and didn't try to BS me.They fixed my issue and got everybody on board to complete restoration they were great
18:50 07 Sep 21
Ramon performed the maintenance and was friendly and thorough in his work. He explained what he was doing as he was working and when he was done, explained in detail what was done. Great job.
17:51 07 Sep 21
Matthew extremely professional. Took care of the issue and took time to answer all my questions. Thank you
17:10 07 Sep 21
Ramon showed up on time and performed his job in a pleasant, knowledgeable, and professional manner. He explained to me what he was doing and how things are supposed to work. Happy to report everything was perfect. Ramon's knowledge and personality speak highly of Rite Way. Thank you Ramon.
05:25 07 Sep 21
20:24 06 Sep 21
17:24 04 Sep 21
Scott McCormick was no-nonsense, fully focused on the job at hand and completed the work professionally and competently. He was courteous and respectful. He answered all questions satisfactorily. He said he would send me the data, which I haven’t yet received.
16:26 04 Sep 21
Mike did a great job. I am confident my system will perform great now! Other team members were careful and professional, and the installation looks great.
14:29 04 Sep 21
Mike Davis was on time, courteous and explained what he was doing before he did it. Help us understand why our AC wasn't running as efficient as it could and gave us options for the future.
12:51 04 Sep 21
Our technician, Nicholas, was outstanding!! He was so professional, knowledgeable and personable!He took the time to explain what he was servicing on our AC unit and offered suggestions how we could use our system efficiently.Nicholas is a great ambassador for Rite Way!!
21:46 03 Sep 21
21:23 03 Sep 21
Oscar identified and remedied the problem quickly. Thank you Oscar for your efficient work.
18:03 03 Sep 21
We have had a service agreement with Rite Way since they installed our HVAC system in 2015. They have been consistently friendly, professional, and thorough. Today’s technician, Chris, even helped us load our motorcycle into its trailer when he saw us struggling as he pulled up. I am very Covid conscious. So far, every service appointment the tech has worn a mask without my asking. I highly recommend Rite Way.
17:48 03 Sep 21
Ronnie Stamps was very professional and efficient and did a great job cleaning out my vents! 6 stars.
10:45 03 Sep 21
Matt was an excellent tecjnician.
00:24 03 Sep 21
Richard B great very professional had a mask on was very polite did the job quickly and very professionally thank you very much for all your service
19:57 02 Sep 21
Great service and professionalism. I will use them again.
16:17 02 Sep 21
14:50 02 Sep 21
Daniel installed a water conditioning system in my home. Friendly and professional. Did a great job.
03:33 02 Sep 21
Gabriel was very professional and easy to talk to, his crew worked all day on our installation and it looks great! We are very happy with his work and how he kept the house and floor clean. He walked us thru using the new equipment and answered all our questions. We are so happy that they came out on a Saturday to do our installation! Thank you!
23:50 01 Sep 21
23:35 01 Sep 21
21:46 01 Sep 21
Ronnie Stamps was the service tech for a plumbing issue. He was extremely helpful, respectful and kept us informed of the progress of the work needed, every step of the way. Rite Way for Plumbing, All The Way and thank you Ronnie!
21:10 01 Sep 21
D'Aarin found a number of issues during a routine service call including need for better filtration, ductwork cleaning and Blower Assembly cleaning, all to improve efficiency and effectiveness of the HVAC system. D'Aarin and Omar returned two days later, installed an electronic filtration system and performed all required cleaning. They were timely, professional, and kept me well informed of their progress. Excellent service. Riteway has done installations and maintenance in 5 rental homes for me.
19:54 01 Sep 21
Thanks . Good service. Polite, efficient, good explanations. I am very satisfied with the service.
15:54 01 Sep 21
I contacted Rite Way because my AC stopped working during an extremely hot period in August. Michael W. was the initial technician. He was very knowledgeable & I appreciate his quick response. Thanks!